Emotional Intelligence in the Workplace

“We made things easy for you”

Introduction to Emotional Intelligence (EI) in the Workplace

What is Emotional Intelligence in the Workplace?

Emotional Intelligence (EI) in the workplace is the capacity to effectively recognize and manage emotion in ourselves and others. Research has shown that 90% of leadership effectiveness is directly attributable to a person’s EI in the Workplace.

“We are being judged by a new yardstick: not how smart we are or our expertise, but by our ability to handle ourselves and others.” (Daniel Goleman, Emotional Intelligence, 1995).

A recent study tracking over 160 high performing individuals revealed that EI is 200% more effective in contributing to performance excellence than intellect and expertise alone.

In order to grow their leadership capabilities, many companies pursue the benefits of training in EI in the workplace for their senior leadership and management teams. The purpose of a leadership program like this is simple: to move this group of people to the next level of performance.

This three-day intensive course covers the methods and practices required to harness your natural EI quotient.

On successful completion of the course participants will be able to:

  • Inspire employees to a higher level of performance.
  • Understand the set of capabilities that distinguish outstanding people.
  • Improve your entrepreneurial thinking and be adaptive to change.
  • Become a more effective leader and better coach to your employees.
  • Encourage honest, candid feedback from your direct reports and peers.
  • Be confident in your ability to build new relationships.

Course Content


  • How to inspire employees to a higher level of performance.
  • Understanding the set of capabilities that distinguish outstanding people.
  • How to improve your entrepreneurial thinking & be adaptive to change.
  • How to become a more effective leader and better coach toyour employees
  • How to be confident in your ability to build new relationships.
  • How to encourage honest, candid feedback from your direct reports and peers.
  • How to develop entrepreneurial thinking.
  • How to make decisions focused on the desired consequence.
  • How to Effectively deal with the setbacks.
  • How to be more focused on performance than your competitors.
  • Taking more Initiatives.
  • How to take on new tasks and build new relationships.

Training Methods

Managers know what they need to do. The question is why aren’t they doing what they know needs to be done? This issue is the basis of the program and the reason self-awareness is the critical skill to start with in building Emotional Intelligence in the Workplace.

  • The following methods will be used:
  • Assessment of individual
  • Facilitator-led discussion of key concepts
  • Small group breakouts to practice skills and strategies
  • Experiential exercises to increase solidification of concepts
  • Grounded experience through business cases
  • Participant coaching
  • Follow-up assessment and practice (optional)

The programme will be supported with complete sets of workbooks, handouts and post course references.


The course will have a maximum of 18 people who will be selected based on the type of business they are in and their job role to ensure a thorough mix of industries, ideas and experience.


Course Leader: John Hill

John is a seasoned and multi disciplined business professional, with a background in blue chip sales, marketing, business development, and international sales, which includes a number of start-ups.

He has delivered significant success in delivering growth, equipping, motivating and managing both internal and external sales functions. A key focus on underlying revenues and profitability have underpinned success in a number of different challenging markets globally.

A natural communicator, who can understand and articulate complex and technical concepts from the shop floor to the board room has enabled him to lead from the front and motivate employees, partners, distributors and stakeholders alike. He is widely travelled and has significant experience in achieving results internationally.

After many years spent at the cutting edge of business, and in recent years at CEO level, he has transitioned into a coaching and training role, with a view to helping to equip and facilitate goal achievement for clients.

He is now a practitioner in coaching, training, stress management and psychological resilience both for individuals and organisations. That extends to performance coaching, solution focused coaching, problem focused coaching, all using a cognitive psychological approach.

John is currently completing a Diploma in Coaching Psychology and is a member of the International Society of Coaching Psychology.