Competency-Based Interviewing skills

The Competency-Based Interviewing Skills course is designed to provide participants with a comprehensive understanding of the importance and process of competency-based interviews. Over the two-day program, participants will learn about the steps involved in conducting a successful competency-based interview, including identifying and selecting appropriate competencies for each job role, and asking the right set of questions to assess the candidate’s abilities.

Throughout the course, participants will also learn about the benefits and challenges of competency-based interviewing, and how to effectively conduct the interview process. The course will also cover the skills needed to assess a candidate’s congruence with the job profile, and to identify the critical behaviours required for niche roles. The course will also focus on incorporating various methods to confirm the authenticity of the candidate’s claims of knowledge, skills, and abilities. By the end of the course, participants will have the skills and knowledge needed to effectively use competency-based interviewing skills to make informed hiring decisions.

Key Learning Points:

• Learning about competency-based interviewing and why it’s important in the hiring process.
• Knowing the steps involved in competency-based interviews.
• Knowing the pros and cons of competency-based interviewing.
• Choosing the right competencies for each job being interviewed for
• Getting better at doing competency-based interviews.
• Asking questions to figure out a candidate’s skills and abilities.
• Finding the right candidate by matching their skills to the job.
• Checking if a candidate’s skills match the job requirements.
• Knowing what skills are needed for a specific job.
• Getting help from others to see if a candidate is a good fit for the job.
• Choosing the best interviewer for each job.
• Making sure a candidate’s skills and abilities are real.
• Checking if a candidate has the right skills for a special job.

Course Content

Introduction to Competency Based Interviewing

Definition of Competency Based Interviewing
Benefits of Competency Based Interviewing
Overview of the process and steps involved

Identifying Competencies

Understanding the job profile and competencies required
Selecting appropriate competencies for each job role
Describing the competencies required for a particular job

Conducting the Interview

Learning the skills to effortlessly conduct the interview
Effectively asking the right set of questions to identify the competencies of the candidate
Incorporating various methods to confirm the authenticity of employee’s claim of Knowledge, Skills and Abilities (KSA)

Assessing Congruence

Identifying the competencies of the candidate
Assessing congruence between the competencies of the candidate and the job profile

Empaneling Key Stakeholders

Involving key stakeholders to assess functional and behavioural competencies for successful performance
Segregating competencies based on the expertise of the interviewer involved in the process

Critical Behaviors for Niche Roles

Use of Competency Based Interviewing skills to assess critical behaviours required for niche roles

Case Studies and Group Discussions

Discussion of real-life case studies to reinforce the concepts covered in the course
Group activities to enhance learning and understanding of the topics discussed

Training Method

By all means, bring your pencil case, and yes, there will be handouts, but there will be a lot more discourse, debate, improvisation, role play, technology, practice and group dynamics. The training will be conducted in a friendly, fun atmosphere, which not only allows for different learning styles, but respects each delegate as an individual and ensures each one is challenged and derives maximum benefit from the course. Our aim is that you will be highly stimulated and encouraged to rethink.

Meet the Course Instructor

Graham Chambers is a British national, with very wide experience in the role of senior trainer. He is a former member of the UK military, where he served with distinction, from 1995 to 2006. For the past seven years, he has worked in various training positions in a range of organizations, primarily linked to the defence and security industries. In these roles, he has developed and delivered soft skills training programmes, and high level training courses on quality management and project management.

Graham has been resident in the UAE since 2010. His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision making, etc. He also delivered a number of technical training programmes. Graham brings real life experiences into the training room, some of which, due to his military career, are outside the normal experience and scope of many trainers. His military career included positions relating to intelligence, counter terrorism, homeland security, and international security. This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.

  Graham joined HMS Ltd, a security training organization as an internal trainer. In this post, he delivered training to international teams, from the USA, Europe, and the Middle East. In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the co-ordination of a 30+ member international team in multiple locations (including the USA, Europe, Asia, and the Middle East).In this role, Graham became something of an expert and was then requested to deliver training programmes to senior figures in the UK and US governments. He was also responsible for the project management of a number of government projects.

  Graham gained PRINCE2 Practitioner (Project Management) qualification and utilised these skills in the new projects he worked on. He also delivered training courses in Six Sigma Facilitator Biography (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.

  Graham has delivered training to over 1000 individuals in the MENA region across a diverse range of industries and sectors.Graham believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes creates excellent outcomes in the training room, with positive feedback from delegates. Graham always strives to give people a positive and memorable training experience.

  Graham’s key areas of expertise include:

• Specialized Coaching to all levels of Management from junior to ‘C’ suite
• Leadership Courses - multiple courses
• HR Management & Training - multiple courses
• Customer Service – multiple courses
• Sales & Marketing - multiple courses
• Personal Development- multiple courses
• Microsoft Courses, Project, PowerPoint (2010), Word, Outlook