Selling Skills For Hospitality Sector 

Course Details

When

Start: Mon 08 July 2019

End: Tue 09 July 2019

Where

THE TORCH DOHA
Al Waab Street,
DOHA

Qatar

Course Investment

AED 0.00 (inc VAT)

Selling Skills For Hospitality Sector  Mon 08 July 2019 - Tue 09 July 2019

Related Courses

Selling Skills For Hospitality Sector

This training has been designed alongside some of the best hotels around the globe. Our 2 days hospitality sales workshop engages, instructs and energises your sales team and we aim to deliver measurable results across the board.

This course aims to transform the way our approach selling and focuses on relationship building, making you invaluable to your customers. You will learn techniques and skills you can use to grow your business and exceed your sales targets. Sales professionals will change their perspective on what is really important in the sales engagement and be able to navigate the sales process with insight, skill and a deeper understanding of customer needs.

Course Content

  • Up-selling and cross-selling
  • Customer experience
  • Shaping Your Commercial Culture
  • Embedding a Winning Culture
  • 5-star Behaviors
  • Sales Through Service
  • Handling complaints effectively
  • Dealing with different personality types
  • Managing your funnel and pipeline
  • Forecasting with confidence
  • Key communication skills.
  • How to handle objections and close.

Training Methods

By all means, bring your pencil case, and yes, there will be handouts, but there will be a lot more discourse, debate, improvisation, role play, technology, practice and group dynamics. The training will be conducted in a friendly, fun atmosphere, which not only allows for different learning styles, but respects each delegate as an individual and ensures each one is challenged and derives maximum benefit from the course. Our aim is that you will be highly stimulated and encouraged to rethink

Who should attend?

This programme is designed for the sales division of the hospitality sector.

Meet the Course Instructor

ISM Training - Course Instructor
Graham Chambers is a British national, with very wide experience in the role of senior trainer.  He is a former member of the UK military, where he served with distinction, from 1995 to 2006.  For the past seven years, he has worked in various training positions in a range of organizations, primarily linked to the defence and security industries.  In these roles, he has developed and delivered soft skills training programmes, and high level training courses on quality management and project management.

Graham has been resident in the UAE since 2010. His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision making, etc.  He also delivered a number of technical training programmes. Graham brings real life experiences into the training room, some of which, due to his military career, are outside the normal experience and scope of many trainers.  His military career included positions relating to intelligence, counter terrorism, homeland security, and international security.  This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.

 Graham joined HMS Ltd, a security training organization as an internal trainer.  In this post, he delivered training to international teams, from the USA, Europe, and the Middle East.  In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the co-ordination of a 30+ member international team in multiple locations (including the USA, Europe, Asia, and the Middle East).In this role, Graham became something of an expert and was then requested to deliver training programmes to senior figures in the UK and US governments.  He was also responsible for the project management of a number of government projects.

 Graham gained PRINCE2 Practitioner (Project Management) qualification and utilised these skills in the new projects he worked on.  He also delivered training courses in Six Sigma Facilitator Biography (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.

 Graham has delivered training to over 1000 individuals in the MENA region across a diverse range of industries and sectors.Graham believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes creates excellent outcomes in the training room, with positive feedback from delegates.  Graham always strives to give people a positive and memorable training experience.

 Graham’s key areas of expertise include:

  • Specialized Coaching to all levels of Management from junior to ‘C’ suite
  • Leadership Courses - multiple courses
  • HR Management & Training - multiple courses
  • Customer Service – multiple courses
  • Sales & Marketing - multiple courses
  • Personal Development- multiple courses
  • Microsoft Courses, Project, PowerPoint (2010), Word, Outlook

Book your place

Selling Skills For Hospitality Sector 

Mon 08 July 2019 - Tue 09 July 2019

Location: THE TORCH DOHA

AED 0.00 (inc VAT) per delegate

To book your place please complete the short form below






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