Effective Communication Skills

Course Details

When

Start: Wed 08 December 2021

End: Thu 09 December 2021

Where

Time Oak Hotel
Abdulla Omran Tayram St
Al Thanyah 1
Tecom - Dubai
United Arab Emirates

Course Investment

AED 4,704.00 (inc VAT)

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Download our course calendar

Companies talk about needing better communication skills, but often don’t know exactly what that means or how to go about making it happen. If you have groups of people who simply have to communicate more effectively than giving them communication training may be just what you need.

These communication skills have to be developed, honed and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. This program is designed to raise the standards of communication.

It is highly interactive and will enable participants to achieve significant improvements in their ability to give and receive information and to achieve better relationships and performance.

Key Learning Points:

Improve influencing skills
Demonstrate their understanding of the process of communication
Review the strengths and weaknesses of different styles
Deal with difficult people
Use effective questioning techniques
Demonstrate active listening skills
Recognise and use non-verbal elements of communication
Use their voice more effectively
Identify, develop and enhance assertiveness skills

Course Content

Overview

The Process of Communication
Consultation using powerful questioning techniques
Listening skills
Non-verbal communication
Voice power
Presentation

Training Method

The ISM Course Director will take each participant through a step-by-step process. This will be done through a highly charged, enjoyable three day course involving lectures, classroom exercises, role-plays, discussions and extensive accompanying course-notes (delegates are also expected to take their own personal extensive notes for future referral).

Meet the Course Instructor

Graham Chambers is a British national, with very wide experience in the role of senior trainer. He is a former member of the UK military, where he served with distinction, from 1995 to 2006. For the past seven years, he has worked in various training positions in a range of organizations, primarily linked to the defence and security industries. In these roles, he has developed and delivered soft skills training programmes, and high level training courses on quality management and project management.

Graham has been resident in the UAE since 2010. His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision making, etc. He also delivered a number of technical training programmes. Graham brings real life experiences into the training room, some of which, due to his military career, are outside the normal experience and scope of many trainers. His military career included positions relating to intelligence, counter terrorism, homeland security, and international security. This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.

Graham joined HMS Ltd, a security training organization as an internal trainer. In this post, he delivered training to international teams, from the USA, Europe, and the Middle East. In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the co-ordination of a 30+ member international team in multiple locations (including the USA, Europe, Asia, and the Middle East).In this role, Graham became something of an expert and was then requested to deliver training programmes to senior figures in the UK and US governments. He was also responsible for the project management of a number of government projects.

Graham gained PRINCE2 Practitioner (Project Management) qualification and utilised these skills in the new projects he worked on. He also delivered training courses in Six Sigma Facilitator Biography (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.

Graham has delivered training to over 1000 individuals in the MENA region across a diverse range of industries and sectors.Graham believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes creates excellent outcomes in the training room, with positive feedback from delegates. Graham always strives to give people a positive and memorable training experience.

Graham’s key areas of expertise include:

Specialized Coaching to all levels of Management from junior to ‘C’ suite
Leadership Courses - multiple courses
HR Management & Training - multiple courses
Customer Service – multiple courses
Sales & Marketing - multiple courses
Personal Development- multiple courses
Microsoft Courses, Project, PowerPoint (2010), Word, Outlook