Course Details
When
Start: Sun 26 January 2020
End: Mon 27 January 2020
Where
Time Oak HotelAbdulla Omran Tayram St
Al Thanyah 1
Tecom - Dubai
United Arab Emirates
Related Courses
- Emotional Intelligence - Wed 18 December 19 - Thu 19 December 19 - 12:00 am
- Employee Engagement - Wed 18 December 19 - 9:00 am - 5:00 pm
- Coaching for Workplace Leaders - Tue 31 December 19 - 9:00 am - 5:00 pm
- Leading and Managing Change - Wed 01 January 20 - 9:00 am - 5:00 pm
- Effective Communication Skills - Sun 26 January 20 - Mon 27 January 20 - 9:00 am - 5:00 pm
- Powerful Leadership & Management - Tue 28 January 20 - Thu 30 January 20 - 9:00 am - 5:00 pm
Effective Communication Skills
Companies talk about needing better communication skills, but often don’t know exactly what that means or how to go about making it happen. If you have groups of people who simply have to communicate more effectively than giving them communication training may be just what you need.
These communication skills have to be developed, honed and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. This program is designed to raise the standards of communication.
It is highly interactive and will enable participants to achieve significant improvements in their ability to give and receive information and to achieve better relationships and performance.
Key Learning Points:
- Improve influencing skills
- Demonstrate their understanding of the process of communication
- Review the strengths and weaknesses of different styles
- Deal with difficult people
- Use effective questioning techniques
- Demonstrate active listening skills
- Recognise and use non-verbal elements of communication
- Use their voice more effectively
- Identify, develop and enhance assertiveness skills
Course Content
Overview
- The Process of Communication
- Consultation using powerful questioning techniques
- Listening skills
- Non-verbal communication
- Voice power
- Presentation
Training Method
The ISM Course Director will take each participant through a step-by-step process. This will be done through a highly charged, enjoyable three day course involving lectures, classroom exercises, role-plays, discussions and extensive accompanying course-notes (delegates are also expected to take their own personal extensive notes for future referral).
Meet the Course Instructor
Graham has been resident in the UAE since 2010. His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision making, etc. He also delivered a number of technical training programmes. Graham brings real life experiences into the training room, some of which, due to his military career, are outside the normal experience and scope of many trainers. His military career included positions relating to intelligence, counter terrorism, homeland security, and international security. This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.
Graham joined HMS Ltd, a security training organization as an internal trainer. In this post, he delivered training to international teams, from the USA, Europe, and the Middle East. In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the co-ordination of a 30+ member international team in multiple locations (including the USA, Europe, Asia, and the Middle East).In this role, Graham became something of an expert and was then requested to deliver training programmes to senior figures in the UK and US governments. He was also responsible for the project management of a number of government projects.
Graham gained PRINCE2 Practitioner (Project Management) qualification and utilised these skills in the new projects he worked on. He also delivered training courses in Six Sigma Facilitator Biography (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.
Graham has delivered training to over 1000 individuals in the MENA region across a diverse range of industries and sectors.Graham believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes creates excellent outcomes in the training room, with positive feedback from delegates. Graham always strives to give people a positive and memorable training experience.
Graham’s key areas of expertise include:
- Specialized Coaching to all levels of Management from junior to ‘C’ suite
- Leadership Courses - multiple courses
- HR Management & Training - multiple courses
- Customer Service – multiple courses
- Sales & Marketing - multiple courses
- Personal Development- multiple courses
- Microsoft Courses, Project, PowerPoint (2010), Word, Outlook