Effective Communication Skills

The two-day Effective Communication Skills Training course is designed to help individuals improve their communication skills and achieve their professional goals. The course covers a range of topics that are essential to effective communication, including influencing skills, the process of communication, dealing with difficult people, and using effective questioning techniques. Participants will learn how to demonstrate their understanding of the process of communication, review the strengths and weaknesses of different styles, and use non-verbal elements of communication more effectively.

The course is structured in a way that allows individuals to learn in a supportive and engaging environment. The experienced trainers will provide practical guidance and hands-on exercises to help participants build their confidence and develop their communication skills. By the end of the course, individuals will be able to identify, develop and enhance their assertiveness skills, and use their voice more effectively. The course is suitable for individuals who are looking to improve their communication skills and advance their careers in a wide range of industries. Whether you are a manager, supervisor, team leader or aspiring to be, this course is designed to help you achieve your professional goals.

Key Learning Points:

• Improve influencing skills
• Demonstrate their understanding of the process of communication
• Review the strengths and weaknesses of different styles
• Deal with difficult people
• Use effective questioning techniques
• Demonstrate active listening skills
• Recognise and use non-verbal elements of communication
• Use their voice more effectively
• Identify, develop and enhance assertiveness skills

Course Content

Overview

Understanding Communication
• Introduction to Communication
• The Communication Process
• Different Communication Styles
• Strengths and Weaknesses of Different Styles

Active Listening and Questioning
• Active Listening Skills
• Effective Questioning Techniques
• Dealing with Difficult People

Verbal and Non-Verbal Communication
• Verbal Communication Techniques
• Non-Verbal Elements of Communication
• Using Voice Effectively
• Identifying and Enhancing Assertiveness Skills

Influencing Skills
• Understanding the Influencing Process
• Improving Influencing Skills
• Dealing with Difficult Situations

Communication and Team Performance
• Communication and Team Dynamics
• Encouraging Team Communication
• Improving Team Performance through Effective Communication
• Encouraging Creativity and Innovation in Teams

Training Method

The ISM Course Director will take each participant through a step-by-step process. This will be done through a highly charged, enjoyable three day course involving lectures, classroom exercises, role-plays, discussions and extensive accompanying course-notes (delegates are also expected to take their own personal extensive notes for future referral).

Meet the Course Instructor

Steve has been active in all aspects of sales, negotiation and account management for over 25 years and is the Managing Director of a highly respected UK employee motivation consultancy. His highly energetic and clear communication style helps to make what can be very complex issues, simple and understandable with actionable ideas and recommendations.

He has worked with multi-nationals, local companies and several government bodies. With the research tools he has developed, he brings a wealth of data and case studies to support his consulting and training interventions.

Steve has developed and delivered a series of training programs across the Gulf region ranging from sales, key account management, negotiation, interpersonal and communication skills to personal skills such as time management and public speaking.

Steve’s dynamic style ensures that all course participants leave with some new found knowledge or ability.