Understanding Communication Styles
- Definition and importance of various communication styles
- The impact of communication styles on professional relationships
- Adapting communication styles to different contexts and audiences
This Business Communication Skills course is an intensive 2-day program tailored to equip individuals with the competencies necessary to communicate proficiently in a professional environment. This course provides a thorough understanding of diverse communication styles, ensuring that participants can articulate their needs, opinions, and ideas clearly and assertively. An essential feature of this course is the detailed exploration of managing conflict and conducting difficult conversations, aspects that are crucial yet often overlooked in business communication.
With a broad scope that encompasses critical areas such as writing skills and professional speaking, this course offers a well-rounded approach to improving communication skills. Participants are also given practical tips and techniques that they can immediately implement in their personal and professional lives.
Key Points:
- Understand and apply different communication styles effectively.
- Express needs and opinions with confidence and clarity.
- Handle difficult conversations and conflict adeptly.
- Improve writing skills for various business scenarios.
Download the course guide
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Course Content
Clear and Confident Communication
- Strategies for conveying ideas and needs effectively
- Balancing assertiveness and empathy in communication
- The role of body language and tone in effective communication
Handling Difficult Conversations
- Understanding the dynamics of difficult conversations
- Tools and strategies for managing conflict in communication
- Techniques for achieving positive outcomes from challenging discussions
Enhancing Writing Skills
- Principles of effective business writing
- Writing clear, concise, and effective emails, reports, and proposals
- Proofreading and editing for maximum impact
Professional Speaking Skills
- Key elements of effective professional speaking
- Strategies for reducing public speaking anxiety
- Techniques for engaging the audience and conveying ideas effectively
Practical Communication Strategies
- Overcoming common communication barriers in the workplace
- Techniques for active listening and providing constructive feedback
- Strategies for building rapport and fostering effective workplace communication
Digital Communication Skills
- Understanding the nuances of digital communication
- Writing effective emails and digital messages
- Using digital tools for effective communication
Review and Action Plan
- Application of learnings through case studies and role-plays
- Creating a personal action plan for continual improvement in communication skills
- Course review and feedback
Course Instructor
Catherine Bentley
Catherine is a communication coach with over 17 years of experience in the Gulf region. She helps individuals and teams develop their professional presence and personal branding. She is passionate about unlocking potential and helping people communicate more effectively.
Interested in what else we can offer you?
9 April 2025
Dusit D2 Kenz Hotel