Understanding Communication Styles
- Definition and importance of various communication styles
- The impact of communication styles on professional relationships
- Adapting communication styles to different contexts and audiences
Business Communication Skills, 2 day course in Dusit D2 Kenz Hotel, Dubai
Our Business Communication Skills Training is an intensive two-day program that helps you speak and write with clarity, confidence, and impact. You will learn how different communication styles work, choose the right tone, and express needs, opinions, and ideas clearly and assertively—without sounding aggressive. A core focus is managing conflict and handling difficult conversations through active listening, better questioning, non-verbal awareness, and staying calm under pressure.
You will also strengthen everyday writing and speaking: concise emails, clear reports, professional messaging for different audiences, plus presentation structure, storytelling, and confident Q&A.
We cover meeting etiquette, cross-functional collaboration, and techniques to make your message memorable. Throughout the course, you will use practical tools—templates, checklists, and short role-plays—to turn learning into action, leaving with a personal plan to lead discussions, influence decisions, and build stronger professional relationships.
Business Communication Skills Course Outline
- Understand and apply different communication styles effectively.
- Express needs and opinions with confidence and clarity.
- Handle difficult conversations and conflict adeptly.
- Improve writing skills for various business scenarios.
- Enhance professional speaking ability to convey ideas persuasively.
Download the Business Communication Skills course guide
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Business Communication Course Outline
2 day course in Dusit D2 Kenz Hotel, Dubai
Our detailed syllabus for the Business Communication Skills is designed to deliver a practical and engaging learning experience over a comprehensive 2-day curriculum. Hosted in Dusit D2 Kenz Hotel, our expert instructors will guide you through key modules and practical applications to ensure you gain the skills needed to excel. Read on for a detailed breakdown of the syllabus.
Clear and Confident Communication
- Strategies for conveying ideas and needs effectively
- Balancing assertiveness and empathy in communication
- The role of body language and tone in effective communication
Handling Difficult Conversations
- Understanding the dynamics of difficult conversations
- Tools and strategies for managing conflict in communication
- Techniques for achieving positive outcomes from challenging discussions
Enhancing Writing Skills
- Principles of effective business writing
- Writing clear, concise, and effective emails, reports, and proposals
- Proofreading and editing for maximum impact
Professional Speaking Skills
- Key elements of effective professional speaking
- Strategies for reducing public speaking anxiety
- Techniques for engaging the audience and conveying ideas effectively
Practical Communication Strategies
- Overcoming common communication barriers in the workplace
- Techniques for active listening and providing constructive feedback
- Strategies for building rapport and fostering effective workplace communication
Digital Communication Skills
- Understanding the nuances of digital communication
- Writing effective emails and digital messages
- Using digital tools for effective communication
Review and Action Plan
- Application of learnings through case studies and role-plays
- Creating a personal action plan for continual improvement in communication skills
- Course review and feedback
Business Communication Skills Course Instructor
Catherine Bentley
Catherine is a communication coach with over 17 years of experience in the Gulf region. She helps individuals and teams develop their professional presence and personal branding. She is passionate about unlocking potential and helping people communicate more effectively.
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76%
said that their training helped then increase their salary.
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of graduates want to study more of our courses.
Our graduates are working in some of the biggest companies worldwide, companies like...
Course Dates: Business Communication Skills
This 2 day course is running at the Dusit D2 Kenz Hotel in Dubai on the dates below, please choose a date that suits you.
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Wednesday 15th October 2025
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Some other providers courses can be quite a chore! However, I felt fully engaged and excited by all the new selling tools I have...
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Instead of just telling me what to do, they showed us how to do it as well as why to do it. They used real-life experiences...
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