Performance Management

Business Process Analysis

25 June 2024

Dusit D2 Kenz Hotel

3 days

The Business Process Analysis Workshop is a comprehensive 3-day training designed to equip professionals with pivotal insights into process improvement methodologies. Participants will delve deep into the intricacies of business processes, exploring tools like Lean Six Sigma and Value Stream Mapping. The course emphasizes hands-on exercises and real-world scenarios, fostering skills in identifying inefficiencies, implementing strategic enhancements, and fostering a culture of continuous improvement. By the end, attendees will be proficient in analyzing processes, engaging stakeholders, and driving tangible improvements within their organizations.

Enquire about this course

The Business Process Analysis Workshop is a comprehensive 3-day training designed to equip professionals with pivotal insights into process improvement methodologies. Participants will delve deep into the intricacies of business processes, exploring tools like Lean Six Sigma and Value Stream Mapping. The course emphasizes hands-on exercises and real-world scenarios, fostering skills in identifying inefficiencies, implementing strategic enhancements, and fostering a culture of continuous improvement. By the end, attendees will be proficient in analyzing processes, engaging stakeholders, and driving tangible improvements within their organizations.

In addition to the core curriculum, the workshop provides networking opportunities with industry peers, allowing participants to share best practices and gain diverse perspectives on process challenges. Expert instructors, with extensive experience in process improvement, will guide discussions and offer personalized feedback, ensuring that each participant leaves with actionable strategies tailored to their specific organizational needs. This immersive experience not only enhances technical skills but also boosts confidence in leading change initiatives effectively.

Key Points:
  • Foundational Understanding of Process Improvement: Grasp core concepts and methodologies, including Lean Six Sigma and Value Stream Mapping, and discern their real-world applications.
  • Hands-on Analytical Proficiency: Acquire practical skills through exercises that focus on identifying process inefficiencies and strategizing optimal solutions, using real-world case studies as a guide.
  • Stakeholder Communication: Develop strategies to effectively engage with stakeholders at all levels, ensuring alignment of process improvement plans with organizational objectives.
  • Measurement and Continuous Improvement: Learn to set benchmarks, measure the impact of process enhancements, and identify further areas for optimization, fostering a perpetual improvement mindset.

Download the course guide

We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.

Course Guide Thumbnail

Course Content

Introduction to Business Process Analysis
  • Overview of process improvement concepts.
  • The significance of efficient processes in today’s business world.
  • Differentiating between processes, procedures, and tasks.
  • Real-world examples of successful process improvements.
Tools and Methodologies for Process Improvement
  • Introduction to Lean Six Sigma and its DMAIC framework.
  • Understanding Value Stream Mapping and its components.
  • Comparing and contrasting various process analysis techniques.
  • Hands-on activity: Practicing basic process mapping.
Identifying Areas for Improvement
  • Strategies to spot inefficiencies, bottlenecks, and redundancies.
  • The importance of customer journey mapping.
  • Hands-on exercise: Real-world scenarios to identify improvement areas.
  • Group discussions: Sharing and comparing findings.
Engaging Stakeholders in Process Analysis
  • Techniques to communicate and collaborate with stakeholders effectively.
  • Crafting an inclusive process improvement narrative.
  • Role of feedback in refining processes.
  • Strategies for managing stakeholder expectations and resistance.
Implementing Process Improvements
  • Change management principles in process improvements.
  • Steps in rolling out process changes smoothly.
  • Real-world case study: A deep dive into a successful process change.
  • Group activity: Developing a rollout plan for a given process change.
Measuring the Success of Process Improvements
  • Introduction to Key Performance Indicators (KPIs) and their significance.
  • Tools and techniques to measure process improvement outcomes.
  • The role of feedback in assessing improvement success.
  • Quantifying the impact of process changes on business ROI.
Continuous Improvement Mindset
  • Strategies to foster a culture of continuous improvement
  • Addressing challenges and resistance to process changes.
  • Periodic review mechanisms for sustained improvements.
  • Case studies: Businesses that thrived due to a continuous improvement mindset.
Crafting a Comprehensive Process Improvement Plan
  • Steps in developing an effective process improvement plan.
  • Integrating business, customer, and employee needs into the plan.
  • Workshop: Drafting a process improvement plan for a given scenario.
  • Peer review: Sharing and refining drafted plans.
Course Instructor

Sherif Adel Helmy

Sherif Adel Helmy

Sherif Adel Helmy is an experienced executive and trainer with expertise in MENA markets, growth management, presentation mastery, and more. He is passionate about tailored training that helps teams achieve unparalleled growth.

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25 June 2024

Dusit D2 Kenz Hotel

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