Management

Conflict Management- Anticipation and Prevention

9 July 2024

Dusit D2 Kenz Hotel

3 days

The 3-day course on Conflict Management: Anticipation and Prevention aims to equip participants with the skills and
knowledge to manage conflicts effectively in the workplace.

Enquire about this course

The course will cover the definition of conflict and its causes in the workplace, the costs of unmanaged conflict, and the consequences of unresolved conflict. Participants will learn about the five modes of conflict resolution, including each person’s preferred approach and the appropriate conflict resolution method to choose based on the context and objectives.

The course will also cover communication in the context of conflict management, including when to use communication tools and the importance of active listening. Participants will learn coaching techniques to defuse emotional reactions and help others resolve their own conflicts. The dynamics of conflict, including the dynamics of influence and power, will be explored, as well as the harmful effects of using the wrong conflict resolution method for the situation. By the end of the course, participants will be equipped with the skills and knowledge to anticipate and prevent conflicts in the workplace and effectively manage conflicts when they arise.

Key Points:
  • Define and understand conflict and why it exists in the workplace
  • Recognize the costs and consequences of unmanaged conflict
  • Learn the five modes of conflict resolution and choose the appropriate resolution method according to the situation.
  • Develop effective communication skills in the context of conflict management
  • Apply coaching techniques to help people resolve their own conflicts
  • Understand the dynamics of conflict and influence, and how to manage harmful effects
  • Develop the ability to defuse emotional reactions and actively listen as a powerful conflict management tool

Download the course guide

We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.

Course Guide Thumbnail

Course Content

Introduction to Conflict Management

• Definition of conflict
• Why conflict exists in the workplace and what causes it
• Costs of unmanaged conflict
• Consequences of unresolved conflict

Modes of Conflict Resolution

• Overview of the five modes of conflict resolution
• Understanding each person’s preferred approach to
conflict resolution
• Possible conflict management options and how to choose
the right method based on the context and objectives

Communication in Conflict Management

• Overview of communication in the context of conflict
management
• Understanding when to use communication tools and
which ones to choose
• Importance of active listening as a powerful management
too

Coaching Techniques for Conflict Management

• Understanding coaching techniques for conflict
management
• Defusing emotional reactions in conflict situations
• Helping individuals resolve their own conflicts

Dynamics of Conflict

• Understanding the dynamics of conflict
• Dynamics of influence and power in conflict situations
• Recognizing the harmful effects of using the wrong
conflict resolution method for the situation

Anticipating and Preventing Conflict

• Overview of the importance of anticipating and
preventing conflict
• Strategies for identifying potential conflicts and
implementing preventative measures
• Enhancing communication skills to reduce the likelihood
of conflict in the workplace

Course Instructor

Egor Fedorov

Egor Fedorov

Meet Egor, With over 11 years of illustrious experience working with leading automotive brands like BMW, MINI, and Audi across diverse global markets including Australia, New Zealand, and Dubai, Egor brings a wealth of knowledge to the training room.

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9 July 2024

Dusit D2 Kenz Hotel

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