Marketing
26 May 2025
Dusit D2 Kenz Hotel
2 days
Customer expectations are evolving, and businesses must leverage digital tools to enhance customer interactions. This course explores how to integrate digital technologies into customer experience strategies, improving engagement, personalization, and satisfaction. Participants will learn about omnichannel marketing, customer journey mapping, and AI-driven analytics. The course also covers CRM best practices and how to optimize customer interactions across digital platforms. By implementing these strategies, businesses can create seamless, high-value customer experiences that drive loyalty and brand growth.
The Digitalizing Customer Experience course is a two-day immersive program designed to equip professionals with the knowledge and tools to enhance customer interactions through digital transformation. Participants will explore the latest trends, best practices, and technologies that contribute to seamless and personalized customer experiences. The course covers key areas such as customer journey mapping, CRM strategies, omnichannel marketing, and customer analytics, enabling businesses to leverage digital solutions for improved engagement, retention, and satisfaction. Ideal for customer experience professionals, marketers, and business leaders, this course provides practical insights on optimizing digital touchpoints and building stronger customer relationships.
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Graham Chambers
Graham is a seasoned trainer with a unique blend of expertise in sales, leadership, technical training, and project management. He has trained over 1000 individuals across diverse industries in the MENA region. His training is customized to suit each client's needs and focuses on practical insights and skills that are transferable across different domains.
26 May 2025
Dusit D2 Kenz Hotel