Management, Mid, Low

Effective Communication Skills

29 April 2024

Dusit D2 Kenz Hotel

2 days

This 2-day course is designed for individuals who want to enhance their communication skills. Participants will learn about various communication styles, how to listen effectively, and how to express themselves clearly and confidently. The course will also cover the importance of non-verbal communication, active listening, and how to handle difficult conversations. By the end of the course, participants will have a better understanding of how to communicate effectively and build strong relationships with others.

Enquire about this course

The Effective Communication Skills course is a meticulously designed 2-day program aimed at enhancing participants’ interpersonal communication abilities. This course focuses on understanding personal communication styles, decoding non-verbal cues, and effectively engaging with different personality types. Attendees will explore the nuances of body language, eye movement patterns, and unconscious cues that shape interactions. The curriculum is tailored to develop skills in establishing rapport, managing conflicts, and adapting communication strategies to cultural and contextual differences. Ideal for professionals across various sectors, this course offers valuable insights and practical techniques to improve communication in personal and professional environments.

Key Points:
  • Develop a deeper understanding of personal communication styles and their impact on interactions.
  • Learn to interpret and utilize non-verbal cues, including body language and eye movements, for effective communication.
  • Master the art of building and maintaining rapport with diverse personality types.
  • Acquire strategies to manage conflicts and navigate challenging conversations with tact.

Download the course guide

We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.

Course Guide Thumbnail

Course Content

Understanding Personal Communication Styles
  • Identifying individual communication preferences
  • Analyzing how personal styles influence interactions
  • Adapting communication approaches to different personalities
Non-Verbal Communication Techniques
  • Exploring the role of body language in communication
  • Deciphering eye movement patterns and their significance
  • Utilizing non-verbal cues to enhance message delivery
Establishing and Maintaining Rapport
  • Techniques for building rapport with various individuals
  • Mirroring behavioral and linguistic patterns
  • Creating a comfortable and engaging communication environment
Conflict Management and Resolution
  • Strategies for addressing and resolving conflicts
  • Understanding and managing emotional responses in conversations
  • Navigating difficult conversations with empathy and assertiveness
Cultural and Contextual Considerations
  • Recognizing the impact of cultural differences on communication
  • Adapting communication strategies to diverse contexts
  • Developing cultural competence for effective global communication


Practical Applications and Exercises
  • Interactive exercises to apply communication techniques
  • Role-playing scenarios to practice skills in real-life situations
  • Feedback sessions to refine communication approaches


Course Instructor

Catherine Bentley

Catherine Bentley

Catherine is a communication coach with over 17 years of experience in the Gulf region. She helps individuals and teams develop their professional presence and personal branding. She is passionate about unlocking potential and helping people communicate more effectively.

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29 April 2024

Dusit D2 Kenz Hotel

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