Mastering Verbal Communication
- Techniques for clear and assertive communication.
- Strategies for impactful public speaking and presentation.
- Practicing language that fosters collaboration and openness.
The Advanced Interpersonal Skills for Professional Excellence is a dynamic two-day course designed to empower professionals with the crucial soft skills necessary for exceptional workplace interaction. Participants will explore and hone their communication abilities, learn to navigate complex social situations, and emerge as more influential and effective members of their organizations. Through a blend of theory, practical exercises, and real-world applications, attendees will gain the confidence and competence to engage constructively with colleagues, manage conflicts with finesse, and create a lasting positive impact in their professional roles.
Key Points:
- Develop nuanced verbal and non-verbal communication skills to enhance clarity and understanding in interactions.
- Harness active listening and empathy to build rapport and strengthen workplace relationships.
- Apply conflict resolution strategies to effectively navigate and resolve workplace disagreements.
- Utilize feedback techniques to foster professional growth and constructive dialogue.
Download the course guide
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Course Content
Non-Verbal Communication and Body Language
- Interpreting and using body language to complement verbal communication.
- Understanding cultural nuances in non-verbal cues.
- Role-playing to practice congruence between speech and body language.
Active Listening and Empathy
- Techniques for demonstrating active listening in conversations.
- Exercises to enhance empathetic responses and emotional intelligence.
- Applying listening and empathy to understand and meet colleagues’ needs.
Building and Sustaining Work Relationships
- Strategies for initiating and nurturing professional connections.
- The role of interpersonal skills in networking and team building.
- Developing trust and credibility within your professional circle.
Conflict Resolution Strategies
- Identifying common sources of conflict and strategies for prevention.
- Techniques for mediating disputes and facilitating collaborative solutions.
- Role-playing conflict scenarios to practice resolution techniques.
Constructive Feedback and Critique
- Best practices for delivering and receiving feedback effectively.
- Frameworks for structured feedback sessions.
- Developing resilience and openness to critique.
Workplace Etiquette and Professionalism
- Guidelines for maintaining professionalism in various work settings.
- Navigating complex social dynamics in the workplace.
- Case studies on handling challenging professional scenarios with tact.
Interpersonal Skills Integration and Action Planning
- Synthesizing interpersonal skills for comprehensive professional application.
- Personalized action planning for ongoing skill development.
- Collaborative review of key takeaways and commitments to apply learning post-course.
Course Instructor
Danos Parpotta
Danos is a passionate L&D specialist who helps organizations build supportive environments where everyone feels valued and can thrive. He specializes in leadership development and focuses on values such as integrity, dignity, and empathy. His ability to create engaging and relevant learning experiences has earned him a loyal client base.
Interested in what else we can offer you?
3 June 2024
Dusit D2 Kenz Hotel