Twitter 101 – Reputation management and timing your tweets

01-02-12 Alison Parker 0 comment

flamingo dubai

Birds of a feather #flock together.

Twitter has become one of the cornerstones of social media and, whether you live in downtown  Dubai or a farmstead in the Australian outback, you can talk to the world with a tap on the return key.

Since it’s birth in March 2006 (created by Jack Dorsey a software architecture named on of the top 35 innovators in the world by MIT’s Technology Review in 2008), Twitter has gone from zero to 300 million users in 2011.

So why so popular? Well, people like being sociable, and in the digital world so many people find themselves working in, taking out five minutes every hour or so makes you feel connected to the greater world.

And it’s turning out to be a great tool for businesses to talk directly to their customers. But you have to step lightly into this arena as a business, because one wrong, misdirected tweet can be a reputation spoiler.

For example, Habitat was left with a large dollop of egg on it’s face when it tried to piggy back the Iran elections with a dubious money saving offer tweet. The backlash was instant – Twitter leaves companies no place to hide. Even if you delete your tweet, someone, somewhere has already seen it and passed it on.

Now, this instantaneous passing on of information is awful if the message is wrong, however most companies believe that the re-tweeting of their message is the ultimate aim of being on Twitter. But that’s only a part of the story.

Twitter for business is a different game to personal tweeting. If you run a Dubai based business that is primarily a local service, getting re-tweeted by a guy in the USA to 30,000 followers will only be beneficial if some of his followers are based in Dubai.

Thinking local will really help when you start out on Twitter. Also, don’t just use twitter to talk only about your company, and what your company can do for others. Unless of course you are offering a free meal on a Thursday night, which may well get some interest going, there’s a fine balancing act to achieve.

Hash tags (#) are a wonderful way of localising your tweets. If you are in a particular street and something interesting is happening use a hash tag i.e.: guy juggling chainsaws on #alwasl #dubai! Which when accompanied by a picture will most likely get people looking, and maybe re-tweeting.

As a business you need to create a template for using Twitter. This way, whoever is in charge of the Twitter feed at any time keeps to a pre-set standard. Having a strong strategy before your very first tweet will enable you to keep on track and (hopefully) not commit a Habitat scale faux pas.

You also need to ensure that you are tweeting at a time when people are on twitter. Every industry will have it’s own optimum times, but as a general rule just after people have got to their desks, lunchtime and just before clocking off are good for the working day. You will find a natural rhythm over time and should test and test and test to see which Twitter times work best to reach your Dubai based customers and clients.

So here are few guidelines:

Don’t just tweet about your products.

  • Do talk about the wider business you’re in.
  • Be social, say hi to new followers.
  • Follow back those who choose to follow you – it’s good manners.
  • Re-tweet interesting and funny tweets you come across – but watch/listen/read all the way through just in case there is something highly offensive right at the end.
  • Use hash tags ‘#’ to localise your messages.
  • Tweet about your blog/new products/great service lightly.
  • Always thank people for re-tweeting your messages.

 

References:

 

@LinkedInQueen http://www.socialmediadelivered.com/

@Danzarella http:// http://danzarrella.com/



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