What is emotional intelligence training?
Discover what emotional intelligence training is and who needs it. Learn how it boosts leadership, communication and workplace success.
Emotional intelligence helps people lead well, communicate clearly, and work better with others. But how do you learn it?
This guide explains emotional intelligence training — what it is, who it helps, and how it builds key skills for the workplace. With the right training, people can improve self-awareness, empathy, and resilience. These skills are useful whether you manage a team or work with one.
This article is part of our Emotional Intelligence Hub. Keep reading to learn how EI training works and how it can improve your team and workplace culture.
What is emotional intelligence?
Emotional intelligence (EI) is the ability to recognise, understand, and manage your own emotions.
Those with high EI are also able to identify and influence the emotions of others. This helps them build stronger relationships and perform better at work.
Can I learn emotional intelligence?
Yes, you can improve emotional intelligence through training and applying emotional intelligence strategies. While some individuals may find it comes naturally, most people can improve significantly with guidance and structured learning.
According to Inc, only 36% of people worldwide show strong EI skills — which means training can make a real difference.
Unsure if your emotional intelligence skills need improvement? Read our guide on how to measure emotional intelligence.
Who needs emotional intelligence training?
Emotional intelligence training benefits both work and personal life. It helps:
- Leaders and managers – guide teams, resolve conflicts, and inspire others.
- Team members at all levels – reduce stress, communicate better, and collaborate effectively.
- Sales and customer service staff – build trust, understand customer needs, and strengthen relationships.
- HR professionals – foster a positive workplace culture and support staff well-being.
- Individuals – increase self-awareness, gain the ability to manage emotions, and grow personally.
In today’s fast-changing, high-pressure business environments—especially in the Middle East—EI training is invaluable. It equips professionals to manage stress, competition, and constant change with resilience.
Benefits of emotional intelligence training
Emotional intelligence training delivers measurable benefits for both individuals and organisations. Before starting the training, identify emotional intelligence course objectives. Key advantages include:
Better communication
Employees learn to stay calm and respond appropriately, improving active listening and building stronger relationships. You can learn how to:
- Change the topic of the conversation.
- Connect with people on a deeper level, leading to stronger relationships.
- Approach clients in a professional way.
Resilience
According to Health & Safety International, 52% of Middle East workers report daily stress. Emotional intelligence training helps employees cope with daily stress. It builds strength, balance, and healthy habits.
Stronger relationships
High EI helps staff avoid confusion. They build trust fast and keep strong ties with both clients and co-workers. Explore the connection between emotional intelligence and the workplace from our guide.
Improved leadership skills
According to LinkedIn, workers led by managers with high EI are four times less likely to leave their job. Teams stay longer when led by managers with strong EI. Leaders with EI inspire people. They make fair choices and adapt to the needs of the team. Learn more in our guide to emotional intelligence and leadership.
Positive culture
When employees handle emotions well, the work environment feels more open and supportive. EI training builds respect, teamwork, and trust, creating a culture where everyone feels valued.
Conflict resolution skills
High EI makes it easier to stay calm in hard times. People argue less and solve problems faster.
Increased productivity
According to the Harvard Business Review, those with high EI are 5x more productive.
Self-aware staff set clear goals, which helps them stay focused and work better.
Better business outcomes
Clear talk and teamwork reduce stress. This means happier staff, loyal clients, and stronger business results.
Greater flexibility
Change is part of work. EI training helps staff stay positive and adapt to new roles.
Emotional intelligence course with ISM Dubai
According to Six Seconds, companies that invest in EI are up to 22 times more likely to outperform competitors.
At ISM Dubai, we run simple, practical courses. We design them for leaders, teams, and organisations across the Middle East. Join our course to:
- Improve interpersonal skills such as teamwork and communication
- Become socially aware and stay strong under pressure
- Show empathy with clients and colleagues
- Lead with both clear thinking and emotion
- Manage change with confidence
We know that strong EI boosts both results and well-being. Our trainers use advanced emotional intelligence training materials to help you learn. Contact ISM Dubai today to request an emotional intelligence course outline. See how EI can lift your people and your business.
FAQs
Emotional Intelligence workshops help people understand and manage emotions. It improves communication, builds empathy, and strengthens workplace relationships.
Corporate EI training offers many benefits, including:
- Improves communication, teamwork, and leadership
- Reduces conflict,
- Lowers stress
- Boosts productivity.
- Helps create a positive workplace culture that supports business growth.
EI training is ideal for:
- Leaders and managers who want to inspire teams
- Employees who want to collaborate and communicate better
- Sales and client-facing staff building stronger relationships
- HR professionals fostering workplace culture
- Anyone seeking self-awareness, empathy, and stress management
Leaders with high EI can:
- Understand and manage their emotions
- Motivate teams during challenges
- Communicate with empathy
- Resolve conflicts fairly
- Build trust and stronger relationships
Yes. Training helps people build EI through:
- Self-awareness exercises
- Practising empathy
- Stress management strategies
- Communication skills
Most programmes are based on proven EI models, making it easier to apply concepts in the real world.
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