Human Resources & Admin Skills Training Courses

Administration and Secretarial Skills

Dusit D2 Kenz Hotel

3 days

The Administration and Secretarial Skills course is an engaging 3-day program designed to amplify the administrative competence and secretarial acumen of professionals within an organization. It is structured to enrich participants with advanced administration strategies, foster polished communication skills, and reinforce efficient organizational practices. The course intricately combines theoretical learning with practical applications to enhance the vital skills needed for a highly professional secretary or administrative assistant, such as time management, proactive thinking, effective filing systems, cash management, and adept handling of communication channels.

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Administration and Secretarial Skills, 3 day course in Dusit D2 Kenz Hotel, Dubai

The Administration and Secretarial Skills course is an engaging 3-day program meticulously crafted to enhance the administrative competence and secretarial acumen of professionals within any organization. Designed to enrich participants with advanced administration strategies, foster polished communication skills, and reinforce efficient organizational practices, this course is structured to meet the evolving demands of the modern workplace. Combining theoretical learning with practical applications, attendees will immerse themselves in a comprehensive curriculum aimed at developing vital skills for highly professional secretaries or administrative assistants. From time management and proactive thinking to effective filing systems, cash management, and adept handling of communication channels, participants will emerge equipped with the expertise needed to excel in their roles.

Moreover, the course extends beyond traditional administrative tasks, delving into areas such as project management, event coordination, and customer service excellence. Through interactive workshops, case studies, and role-playing exercises, participants will gain valuable insights and hands-on experience in navigating the multifaceted responsibilities of modern administrative roles. By the end of the program, attendees will have honed their abilities to streamline workflows, optimize productivity, and provide indispensable support to their teams and organizations.

Administration and Secretarial Skills Course Outline

  • A comprehensive understanding of essential administrative duties and how to execute them with professionalism.
  • Enhanced communication skills tailored for various professional interactions.
  • Proficiency in managing time effectively and developing a forward-thinking approach to workplace challenges.
  • Mastery over setting up and maintaining organizational systems and managing resources judiciously.
  • Ability to handle customer interactions and telephone communications with poise and effectiveness.

Download the Administration and Secretarial Skills course guide

We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.

Course Guide Thumbnail

Office Administration Course Outline

3 day course in Dusit D2 Kenz Hotel, Dubai

Our detailed syllabus for the Administration and Secretarial Skills is designed to deliver a practical and engaging learning experience over a comprehensive 3-day curriculum. Hosted in Dusit D2 Kenz Hotel, our expert instructors will guide you through key modules and practical applications to ensure you gain the skills needed to excel. Read on for a detailed breakdown of the syllabus.

The Pillars of Professional Administration
  • Recognizing the pivotal role of administration in organizational success
  • Key attributes and skills of an exceptional secretary/administrator
  • Developing a proactive mindset for anticipating needs and challenges
Communication and Interpersonal Mastery
  • Enhancing both written and face-to-face communication skills
  • Strategies for active listening and assertiveness in the workplace
  • Techniques for building rapport with management and colleagues
Time Management and Prioritization
  • Tools and methods for efficient time management and activity planning
  • Best practices for managing workloads and deadlines
  • Establishing effective routines and habits for daily administrative tasks
Organizational Systems and Procedures
  • Setting up robust filing systems for easy retrieval and efficient information management
  • Managing petty cash systems and adhering to financial protocols
  • Inventory management for stock and stationery supplies to ensure seamless operations
Telephone Etiquette and Customer Interaction
  • Mastering telephone skills with proper etiquette for various scenarios
  • Managing incoming and outgoing calls effectively
  • Strategies for handling difficult or sensitive conversations with professionalism
Developing Assertiveness and Professional Relationships
  • Building assertiveness skills for clear and confident communication
  • Nurturing professional relationships and maintaining a cooperative work environment
  • Balancing professional integrity with the need for effective teamwork

Administration and Secretarial Skills Course Instructor

Omaima Khanfar

Omaima Khanfar

Omaima Khanfar is a certified trainer and vocational educator with a passion for growth and empowerment. She creates pragmatic and relatable learning experiences that resonate with diverse audiences. Her dedication to nurturing self-development has made her a trusted and sought-after professional.

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Course Dates: Administration and Secretarial Skills

This 3 day course is running at the Dusit D2 Kenz Hotel in Dubai on the dates below, please choose a date that suits you.

No upcoming dates are currently available. Please contact us for more information.

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