Understanding the Modern Customer
- Analyzing current consumer behavior trends and expectations.
- Exploring the customer’s psychological journey and decision-making process.
- Identifying key moments of truth in customer interactions.
Providing World-Class Customer Service, 2 day course in Dusit D2 Kenz Hotel, Dubai
Customer service training in Dubai does not have to be generic or theoretical—this 2-day, world-class customer service training program is designed to be practical, engaging, and tailored to the region.
Over two intensive days, participants dive into modern customer service strategies, the psychology behind customer behaviour, and proven techniques for creating memorable, loyalty-building experiences.
Through real Dubai-focused case studies, role plays, and interactive exercises, this customer service training helps teams handle difficult situations, communicate with confidence, and consistently represent the brand at a high standard.
Whether you are looking for customer service training programs for a full team or individuals to upskill key staff, this course equips your people with the mindset, tools, and skills needed to deliver world-class service in a highly competitive marketplace.
Providing World-Class Customer Service Course Outline
- Master the principles of world-class customer service and the psychology behind consumer expectations.
- Develop strategies for effectively managing a range of customer service scenarios, including challenging situations.
- Enhance communication skills to interact with customers empathetically and professionally.
- Learn to leverage customer feedback for continuous improvement and service excellence.
- Gain insights into the latest tools and technologies that can enhance the customer service experience.
Download the Providing World-Class Customer Service course guide
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Customer Service Course Outline
2 day course in Dusit D2 Kenz Hotel, Dubai
Our detailed syllabus for the Providing World-Class Customer Service is designed to deliver a practical and engaging learning experience over a comprehensive 2-day curriculum. Hosted in Dusit D2 Kenz Hotel, our expert instructors will guide you through key modules and practical applications to ensure you gain the skills needed to excel. Read on for a detailed breakdown of the syllabus.
Communication Excellence
- Crafting effective verbal and non-verbal communication strategies.
- Developing active listening skills to understand and anticipate customer needs.
- Implementing positive language and tone to enhance customer interactions.
Managing Customer Expectations
- Setting, managing, and exceeding customer expectations.
- Balancing customer desires with organizational capabilities.
- Utilizing feedback loops to align service delivery with customer expectations.
Dealing with Difficult Customers
- Techniques for de-escalating tense situations and resolving conflicts.
- Transforming complaints into opportunities for service recovery.
- Building resilience and maintaining professionalism under pressure.
Delivering a Personalized Service
- Customizing interactions to create a tailored customer experience.
- Utilizing customer data and insights to personalize service.
- Recognizing and celebrating customer individuality.
Technology and Tools for Enhancing Service
- Leveraging technology to streamline service processes and enhance efficiency.
- Exploring innovative customer service tools and platforms.
- Integrating digital solutions without losing the personal touch.
Creating Loyalty Through Service
- Developing loyalty programs and initiatives that foster long-term relationships.
- Recognizing and rewarding repeat customers.
- Measuring the impact of loyalty on the overall business.
Continuous Improvement in Service Delivery
- Techniques for evaluating and improving service delivery.
- Encouraging a culture of continuous learning and development.
- Action planning for implementing world-class customer service standards.
Providing World-Class Customer Service Course Instructor
Colette O’Halloran
Colette is an experienced trainer, facilitator, and coach with over 15 years of experience in the Middle East. She is known for her strong communication and presentation skills, her ability to build relationships quickly, and her focus on achieving results. Colette’s clients consistently report that her training is effective and that they meet or exceed their learning objectives. She is also an ICF-qualified coach who specializes in life coaching, professional coaching, and career coaching.
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Why Trust ISM Training?
Over 20,000+ graduates
Have advanced their career with ISM Training
89%
of ISM graduates say our course helped them get a promotion.
76%
said that their training helped then increase their salary.
97%
of graduates want to study more of our courses.
Our graduates are working in some of the biggest companies worldwide, companies like...
Course Dates: Providing World-Class Customer Service
This 2 day course is running at the Dusit D2 Kenz Hotel in Dubai on the dates below, please choose a date that suits you.
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Monday 8th December 2025
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Wednesday 25th March 2026
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Wednesday 20th May 2026
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Tuesday 25th August 2026
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Tuesday 8th December 2026
Testimonials from Our Valued Clients
Discover the transformative experiences our clients have had with our training programs.
Hear directly from those who have unlocked their potential and achieved remarkable success.
Some other providers courses can be quite a chore! However, I felt fully engaged and excited by all the new selling tools I have...
Daniel Graham
Instead of just telling me what to do, they showed us how to do it as well as why to do it. They used real-life experiences...
Sujit Nair
The training was delivered in an easy to absorb manner and focused on all the key areas...
Paul Baker CFP
