Understanding the Modern Customer
- Analyzing current consumer behavior trends and expectations.
- Exploring the customer’s psychological journey and decision-making process.
- Identifying key moments of truth in customer interactions.
Sales Training Courses
Dusit D2 Kenz Hotel
2 days
This 2-day course is designed to help individuals and organizations achieve customer service excellence. Participants will learn about the latest trends and best practices for customer service, and how to effectively use these techniques to meet the needs of their customers. The course will cover topics such as communication skills, problem-solving, and conflict resolution, as well as how to create a positive customer experience. This program is ideal for customer service professionals, business owners, and anyone looking to improve their customer service skills.
Upcoming course dates:
Monday 8th December 2025
The Providing World-Class Customer Service course is a comprehensive 2-day program tailored to enhance customer service representatives’ understanding and application of exceptional service practices. Participants will dive into modern customer service strategies, the psychological underpinnings of consumer behavior, and the art of creating memorable customer experiences. By exploring the multifaceted nature of customer interactions, this course equips attendees with the skills necessary to elevate their service to a world-class standard, ensuring customer satisfaction and loyalty in an increasingly competitive marketplace.
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Our detailed syllabus for the Providing World-Class Customer Service is designed to deliver a practical and engaging learning experience over a comprehensive 2-day curriculum. Hosted in Dusit D2 Kenz Hotel, our expert instructors will guide you through key modules and practical applications to ensure you gain the skills needed to excel. Read on for a detailed breakdown of the syllabus.
Colette O’Halloran
Colette is an experienced trainer, facilitator, and coach with over 15 years of experience in the Middle East. She is known for her strong communication and presentation skills, her ability to build relationships quickly, and her focus on achieving results. Colette’s clients consistently report that her training is effective and that they meet or exceed their learning objectives. She is also an ICF-qualified coach who specializes in life coaching, professional coaching, and career coaching.
Why Trust ISM Training?
of ISM graduates say our course helped them get a promotion.
said that their training helped then increase their salary.
of graduates want to study more of our courses.
Our graduates are working in some of the biggest companies worldwide, companies like...
This 2 day course is running at the Dusit D2 Kenz Hotel in Dubai on the dates below, please choose a date that suits you.
Monday 8th December 2025
Discover the transformative experiences our clients have had with our training programs.
Hear directly from those who have unlocked their potential and achieved remarkable success.
Some other providers courses can be quite a chore! However, I felt fully engaged and excited by all the new selling tools I have...
Daniel Graham
Instead of just telling me what to do, they showed us how to do it as well as why to do it. They used real-life experiences...
Sujit Nair
The training was delivered in an easy to absorb manner and focused on all the key areas...
Paul Baker CFP