Understanding the Modern Customer
- Analyzing current consumer behavior trends and expectations.
- Exploring the customer’s psychological journey and decision-making process.
- Identifying key moments of truth in customer interactions.
The Providing World-Class Customer Service course is a comprehensive 2-day program tailored to enhance customer service representatives’ understanding and application of exceptional service practices. Participants will dive into modern customer service strategies, the psychological underpinnings of consumer behavior, and the art of creating memorable customer experiences. By exploring the multifaceted nature of customer interactions, this course equips attendees with the skills necessary to elevate their service to a world-class standard, ensuring customer satisfaction and loyalty in an increasingly competitive marketplace.
We offer a comprehensive curriculum that covers all of the essential topics. Our experienced instructors will provide you with the support and guidance that you need to succeed.
Colette is an experienced trainer, facilitator, and coach with over 15 years of experience in the Middle East. She is known for her strong communication and presentation skills, her ability to build relationships quickly, and her focus on achieving results. Colette's clients consistently report that her training is effective and that they meet or exceed their learning objectives. She is also an ICF-qualified coach who specializes in life coaching, professional coaching, and career coaching.
4 March 2024
Dusit D2 Kenz Hotel