Mark Sclaire

Mark has been in the Sales Industry for 15+ years, originally from London England but living in the UAE for the past 12 years, he has been able to mix the British way of selling with the melting pot of cultures that fill the Middle East. He understands that business is built on trust and having that long-lasting relationship with clients. Where some others might look for quick business, to Mark that is a short vision to have, he looks at the long term and that is built on the value he tries to deliver daily

The experience Mark has gained over the years living the life of an active salesperson, he has been through the process and knows what it takes to succeed. This is so important when it comes to training because he takes his real-life experiences and relates that to challenges people are facing to create a solution.

Mark has worked with many different sales industries and sectors, both being a salesperson and leading teams. Whether your business is B2B, B2C, product, or service, Mark can help with sales skills, implementing a sales structure and process, whilst building confidence through motivation.

Mark’s passion is to help salespeople to develop their skills so they can provide for themselves and their families.

Mark’s mission is that he wants to restore the sales industry to the profession it once was, it has lost that gloss and shine over the years, he believes he can make that difference.

Marita is an international training consultant with over 20 years’ experience, with an immense passion for developing people’s potential.

A passion for travel, people and learning lead her to locate to Dubai in 1996. Recognizing the growth opportunities within the region, enjoying the diversity of living and working in the cultural melting pot that was Dubai she have held various management, business leadership and training positions in the Middle East since then. Throughout her contribution to the corporate worlds, Marita nurtured her enthusiasm for fitness, health, and wellbeing. Having experienced burnout, and unable to access her resources for herself or the team she is passionate about assisting organisations develop the ‘whole employee’, helping you and your team develop healthy, happy and fully engaged people and workplaces.

Marita’s strengths lie in her ability to communicate with people, building relationships that create positive learning experiences. She have a unique ability to influence action from learning, ensuring learning is transferred to the workplace and life.

Rami has 15+ years as a Learning and Development / Training Consultant.


Rami’s mission includes 3 points critical to the success of any organization; he helps people achieve their personal and job objectives, through training programs that include knowledge and skills necessary for them to succeed in their current role, he helps them grow and be ready for the next step in their careers through development programs, he aligns these training programs to the human capital & organization overall strategy.


Rami has supported hundreds of people from more than 20 countries understand their authentic identity and find their true-life purpose through, public speeches, coaching, workshops, seminars interactive demonstrations, and over 100 videos talking about personal development in his social media platform.

Clive has worked within the GCC for 24+ years over this span he has worked with multi-national, local companies and several government bodies as well as writing and delivering papers at the 3rd and 4th Middle East quality conferences. He has also had his work featured in The Chartered Banker magazine.

He has been active in all aspects of Finance and Management for over 40 years and is the Managing Director of a highly respected UK personal development company.

His clear communication style helps to make what can be very complex issues, simple and understandable with actionable ideas and recommendations.

Clive has developed and delivered a series of training programs across the Gulf region always giving the best results for his clients. With the tools he has developed along the way he has a wealth of knowledge and case studies to support his training courses.

His innovative thinking and techniques make him one of our most in-demand trainers in the GCC. Graham Chambers is a British national, with very wide experience in the role of senior trainer.  He is a former member of the UK military, where he served with distinction, from 1995 to 2006.  For the past seven years, he has worked in various training positions in a range of organizations, primarily linked to the defence and security industries.  In these roles, he has developed and delivered soft skills training programmes, and high level training courses on quality management and project management.

Graham has been resident in the UAE since 2010. His post-military training career involved running a range of courses in leadership, effective communications, team building, planning and organizing skills, decision making, etc.  He also delivered a number of technical training programmes. Graham brings real life experiences into the training room, some of which, due to his military career, are outside the normal experience and scope of many trainers.  His military career included positions relating to intelligence, counter terrorism, homeland security, and international security.  This work required a very focused and analytical approach, combined with excellent communication and leadership skills, and the ability to work in effective, manageable teams.

 Graham joined HMS Ltd, a security training organization as an internal trainer.  In this post, he delivered training to international teams, from the USA, Europe, and the Middle East.  In 2008, he was promoted to manage a team of five direct reports, with additional responsibility for the co-ordination of a 30+ member international team in multiple locations (including the USA, Europe, Asia, and the Middle East).In this role, Graham became something of an expert and was then requested to deliver training programmes to senior figures in the UK and US governments.  He was also responsible for the project management of a number of government projects.

 Graham gained PRINCE2 Practitioner (Project Management) qualification and utilised these skills in the new projects he worked on.  He also delivered training courses in Six Sigma Facilitator Biography (a quality method for improving business efficiency and effectiveness), Change Management, Managing the Training Process, and Train the Trainer.

 Graham has delivered training to over 1000 individuals in the MENA region across a diverse range of industries and sectors.Graham believes his experience and knowledge of the design, planning, and delivery of a wide range of programmes creates excellent outcomes in the training room, with positive feedback from delegates.  Graham always strives to give people a positive and memorable training experience.

 Graham’s key areas of expertise include:

  • Specialized Coaching to all levels of Management from junior to ‘C’ suite
  • Leadership Courses – multiple courses
  • HR Management & Training – multiple courses
  • Customer Service – multiple courses
  • Sales & Marketing – multiple courses
  • Personal Development- multiple courses
  • Microsoft Courses, Project, PowerPoint (2010), Word, Outlook

John Hill is a seasoned and multi disciplined business professional, with a background in blue chip sales, marketing, business development, and international sales, which includes a number of start-ups.

He has demonstrated significant success in delivering growth, equipping, motivating and managing both internal and external sales functions. He understands that a key focus for business is revenue and profitability, especially in challenging market conditions.

A natural communicator, who can understand and articulate complex and technical concepts from the shop floor to the board room, John has been able to lead from the front and motivate employees, partners, distributors and stakeholders alike. He is widely travelled and has significant experience in achieving results internationally.

After many years spent at the cutting edge of business, and in recent years at CEO level, he has transitioned into a coaching and training role, with a view to helping equip and facilitate goal achievement for clients.

John is now a practitioner in coaching, training, stress management and psychological resilience, both for individuals and organisations. That extends to performance coaching, solution focused coaching and problem focused coaching, all using a cognitive psychological approach.

John is currently completing a Diploma in Coaching Psychology and is a member of the International Society of Coaching Psychology.

Steve has been active in all aspects of sales, negotiation and account management for over 25 years and is the Managing Director of a highly respected UK employee motivation consultancy. His highly energetic and clear communication style helps to make what can be very complex issues, simple and understandable with actionable ideas and recommendations.

He has worked with multi-nationals, local companies and several government bodies. With the research tools he has developed, he brings a wealth of data and case studies to support his consulting and training interventions.

Steve has developed and delivered a series of training programs across the Gulf region ranging from sales, key account management, negotiation, interpersonal and communication skills to personal skills such as time management and public speaking.

Steve’s dynamic style ensures that all course participants leave with some new found knowledge or ability.

Wayne Denner is an exceptionally knowledgeable, passionate and talented Digital Marketing expert with extensive expertise in digital and traditional marketing communications. With over 17 years’ digital experience, he specialises in the emerging trends of digital marketing and social media. He understands through vast experience where Digital Marketing sits and how it should be deployed as part of an overall marketing strategy for B2B and B2C. He has helped many well known companies and SME’s evolve their marketing strategies to embrace digital technologies and develop marketing plans which drive engagement, brand recognition, loyalty and ROI.

Wayne’s courses are dynamic, engaging and highly interactive and you will leave his course with an incredible amount of tools and up to date knowledge that you can put into practice immediately. He will help take your digital marketing strategy to the next level with cutting edge insights and outstanding industry depth of experience. ISM is delighted to welcome this highly in demand trainer to our top flight team of UK instructors.

Bexta Tierney is a strong, pro-active leader, empowering staff to take ownership. She provides coaching, training and mentoring to enable dedicated high calibre teams to work together and achieve individual targets and client objectives. She has provided high-level strategic planning, commercial development and operational management skills to align the client’s concept and vision with a deliverable staff training, events management or promotional solution. Bexta has over 20 years’ experience in public speaking as a Master of Ceremonies. She has just completed her tenth year as a professional voice-over artist for the UAE radio and TV.

Bexta has already received rave reviews from clients attending our exclusive Presentation Skills courses. Often clients who choose to improve their public speaking have a number of obstacles to overcome in order to present confidently yet within the empathetic and experienced environment Bexta creates, they are able to excel.

Bexta herself is a presenter par excellence and it is a sound investment in your business future to attend one of her courses. ISM runs outstanding Presentation Skills courses both in-house and as a public event, guaranteeing small class sizes for optimum engagement and learning.

Bill is a master facilitator who delivers sales, marketing, management and leadership courses for a wide range of international and global organisations. He helps managers, leaders and their teams to tackle the tough challenges faced in ever increasing competitive markets. Enabling individuals and teams to define problems, significantly improve and widen skills for innovation and strategy development, practical marketing and marketing communications.

His "How to" workshops equip companies and their personnel with a range of soft skills and planning tools to learn to ask better questions, actively listen effectively and achieve significant changes in collaborative, persuasive behaviour and negotiation.

He provides a combination of very practical experience and visionary thinking outside of current business boundaries, spanning many industries and markets. This has enabled him to develop and assist with the creative identification of new opportunities for many businesses. He is well known for designing and implementing process consultancy and training programmes, which are both highly practical and stimulating. His wide experience and ability to relate to many situations across a wide range of markets make his contributions invaluable and easily assimilated.

Bill Levell has delivered high quality training for the Institute of Sales and Marketing (ISM) in the Middle East since the company was formed in 1998.

He works globally and has extensive experience in the Middle East and Africa, Asia, North America, Eastern Europe including the CIS and UK and Europe.